Privacy Policy

Last updated: July, 2026

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, DeepCortex Ltd. (“DeepCortex”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with www.deepcortex.com (the “Website”) and our platform for building, deploying and operating agentic AI processes, workflows and automations (the “Platform”), and the services provided therein (collectively, the “Services”).

We greatly respect your privacy, which is why we make every effort to provide a platform that lives up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information. With respect to Israeli privacy law, you are not legally required to provide us with personal information, and the provision of your personal information is voluntary and is provided based on your free will and consent. However, please note that if you choose not to provide certain information, we may not be able to provide you with the full range of the Platform or Services or respond effectively to your requests. Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.

Table of contents:

1. What personal information we collect, why we collect it, and how it is used
2. How we protect and retain your personal information
3. How we share your personal information
4. Your privacy rights
5. International transfers of personal information
6. Use by children
7. Interaction with third party products
8. Analytic tools / Cookies
9. Specific provisions applicable under California privacy law
10. Contact us

DeepCortex provides a platform that enables customers to build, deploy and operate full-stack processes, workflows and automations using agentic AI. DeepCortex functions as a data controller for personal information collected through the Services, as contemplated under this Privacy Policy. When processing Customer Information on behalf of business customers, DeepCortex acts as a data processor (or service provider) subject to the applicable customer agreement and Data Processing Agreement.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your personal information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means and take any additional steps as required by applicable law.

1. What Personal Information We Collect, Why We Collect It, and How It Is Used

We Process the Following Personal Information:

• Account and subscription information provided through the Services. We collect personal information that you voluntarily provide when you create an account on the Platform, including your full name, email address, organization name, as well as any other personal information that you decide to provide us. Account passwords are managed by our third-party identity provider and are not stored by DeepCortex. If you subscribe to a paid plan, we also collect billing and contact information of our customers. We use this information to create and manage your account, provide and administer the Services, process payments and manage subscriptions, and communicate with you regarding your account. When applicable, our legal basis for processing is the performance of a contract with you, and where applicable, your consent and our legitimate interests in operating and improving our Services. We store this information with Amazon Web Services (AWS).
• Personal information provided through the Website. When you use the Website, we collect and process full name, email address, and any information you provide when you interact with the Website, request a demo, or submit a contact form. We use this information to respond to your inquiries, process demo requests, provide customer support, and communicate with you. When applicable, our legal basis for processing is our legitimate interest in responding to your requests and providing information about our Services, and where applicable, your consent. We store this information with Amazon Web Services (AWS).
• Personal information automatically collected. We automatically collect certain information through your use of DeepCortex’s Services and Website, such as cookies, pixels, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other personal information about actions taken through the use of the Services and Website. We use this information to operate, maintain, and improve the Services and Website, analyze usage trends, personalize your experience, and ensure security. When applicable, our legal basis for processing is our legitimate interest in operating and improving our Services, and where applicable, your consent for cookies and similar technologies. We store this information with Amazon Web Services (AWS).
• Personal information from Other Sources. DeepCortex also may obtain personal information about you from other sources, including publicly available information. We use this information to supplement and enhance our records, verify information accuracy, and for marketing and business development purposes. When applicable, our legal basis for processing is our legitimate interest in developing our business and marketing our Services. We store this information with Amazon Web Services (AWS).
• Personal information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events and you provide us with your contact details. We use this information to follow up on business opportunities, respond to your inquiries, and provide information about our Services. When applicable, our legal basis for processing is our legitimate interest in developing our business relationships and, where applicable, your consent. We store this information with Amazon Web Services (AWS).
• Personal information we collect from online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current / prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other personal information that you decide to provide us with. We use this information to maintain business relationships, respond to your communications, and for marketing purposes. When applicable, our legal basis for processing is our legitimate interest in managing our business relationships and marketing our Services. We store this information with Amazon Web Services (AWS).
• Platform Usage and Performance Data. When you use the Platform, we automatically collect information about your interactions with the Platform, including workflow configurations, automation execution logs, API calls, feature usage patterns, error reports, and performance metrics. We use this information to operate, maintain, monitor and improve the Platform, to detect and prevent misuse or malicious activity, and to generate aggregated statistics about Platform usage. When applicable, our legal basis for processing is the performance of a contract with you and our legitimate interest in operating, securing, and improving the Platform. We store this information with Amazon Web Services (AWS).
• User-Submitted Content. When you use the Platform, you may submit text, files, or other content as inputs to workflows and automations (“User Content”). We process User Content to provide the Services you request. When applicable, our legal basis for processing is the performance of a contract with you. We store this information with Amazon Web Services (AWS).

Moreover, we process personal information for the following additional purposes:

• To provide you with the Services. We will use the personal information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services, including the Platform, and to process your requests; (iii) contact you with service-related communications (for example, to provide the Services, respond to inquiries, send security alerts, or provide transactional or administrative notices); (iv) fulfill any instruction and/or request made by you in the context of the Services, including to enable you to design, deploy and operate workflows and automations; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Services, including updates pertaining to your subscription; (vi) to personalize your experience with our Services; (vii) to allow you to create more users and administrate your users; and (viii) to generally administer, operate, maintain, monitor and improve the Services.
• To allow you to make use of our Website. We will use your personal information to allow you to make use of our Website, including, (i) if you request a demo, we will use your personal information to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us (e.g. when you send a Contact Us request); (iii) to analyze your use of our Website and to improve our Website; and (iv) to customize your experience.
• For Administrative Purposes. We use your personal information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with our Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer our Services.
• To Market our Website and Services. We use personal information to market our Services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) conducting market research; (iii) developing and marketing new products and Services, and to measure interest in DeepCortex’s Services; (iv) other purposes disclosed at the time you provide information; (v) as you otherwise consent; (vi) communicating with you for marketing and promotional purposes, including by sending you emails or messages; and (vii) any other purpose disclosed at the time you provide your information or with your consent. You may opt out of marketing communications as described below.
• Security purposes. Some of the personal information mentioned in this Privacy Policy will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes, including to detect and prevent misuse, malicious activity, or unauthorized access to the Platform. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.
• De-identified and Aggregated Information Use. We may create and use de-identified and/or aggregated information (including from Customer Information and Platform usage data) for internal and external purposes, including, without limitation, to operate, analyze, and improve our Services. We may share such de-identified and/or aggregated information with third parties for lawful purposes.
• Cookies and Similar Technologies. We use Technologies to automatically collect information through the Website and Services, which in certain cases could be considered personal information. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. On the Website, you can manage your cookie preferences through our cookie consent banner. If you would like to opt out of the cookies and similar technologies we employ on the Website and Services, you may also do so by blocking, deleting, or disabling them as your browser or device permits.

2. How We Protect and Retain Your Personal Information

• Security. We implement and maintain industry-standard technical, organizational and security measures designed to protect your personal information. However, please note that we cannot guarantee that the personal information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
• Retention of your personal information. Your personal information will be stored until we proactively delete it from our records, or until you send a valid deletion request. Please note that in some circumstances we store your personal information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

3. How We Share Your Personal Information

We may share your personal information as follows:

• The personal information DeepCortex gathers may be shared with our partners and other third parties.
• We also share personal information about you with our affiliated companies.

We use third party service providers to process your personal information for the purposes outlined above, including, without limitation:

• Cloud hosting and infrastructure providers (e.g., Amazon Web Services) for hosting and data storage;
• Website and web content management platforms to help us manage our Website;
• With email providers, marketing, CRM, other similar tool providers;
• With artificial intelligence tools, large language model providers, and related AI infrastructure;
• With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy.
• Payment processors for billing and subscription management;
• Security vendors for fraud prevention, threat detection, and Platform security;
• Identity and authentication service providers for account login and access management;
• Customer support and communications vendors.

To the extent necessary, we may also share personal information with regulators, courts, banks or competent authorities to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), requests of law enforcement, regulatory and other governmental agencies, or court orders, as well as for internal compliance procedures and to protect the safety, security, and integrity of DeepCortex, our Services, customers, employees, property, and the public. We may use or disclose the personal information we collect in order to ensure that our users are complying with all applicable aspects of our policies.

• We may disclose personal information with our lawyers, accountants, auditors and other professional advisors where necessary to obtain legal or other advice or otherwise protect and manage our business interests;
• We may use or disclose the personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required or allowed by law and regulations;
• If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events.
• Where you have otherwise provided your consent to us for sharing or transferring your personal information.

4. Your Privacy Rights

The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):

• You have the right to withdraw consent to the processing, where consent is the basis of processing.
• You have the right to request access to your personal information held by us, along with details on how it is processed, subject to certain conditions. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.
• You have the right to object to unlawful data processing under certain conditions.
• You have the right to the erasure of past personal information about you (your “right to be forgotten”) under certain conditions.
• You have the right to demand that we restrict the processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.
• You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
• The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by contacting DeepCortex directly or by following the instructions through the unsubscribe options in our email messages.

You can exercise your rights by contacting us at privacy@deepcortex.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you (where this is permitted by applicable law). To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

Deleting your account: Should you ever decide to delete your account, you may do so by emailing privacy@deepcortex.com. If you terminate your account, any association between your account and personal information we store will no longer be accessible through your account.

Marketing emails – opt-out:You may choose not to receive marketing emails of this type by sending a single email with the subject "BLOCK" to privacy@deepcortex.com. Please note that the email must come from the email account you wish to block. Alternatively, if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.

5. International Transfers of Personal Information

In order to run our business and provide our Website and Services to you, we transfer personal information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your personal information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever personal information is transferred internationally, we ensure it is protected by using Standard Contractual Clauses or other lawful mechanisms:

• making sure the destination country has been deemed by the European Commission to provide an adequate level of protection for personal information; and/or
• by executing data onward transfer instruments such as data processing and protection agreements.

According to the Israeli law, by providing your consent to this Privacy Policy, you acknowledge and agree that Personal Information relating to you may be transferred to and stored outside the borders of Israel, in accordance with applicable law and for the purposes described herein.

6. Use by Children

We do not offer our products or Services for use by children and, therefore, we do not knowingly collect personal information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provided personal information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@deepcortex.com.

7. Interaction with Third Party Products

The Platform may integrate with, or enable you to connect to, third-party websites, applications, APIs, AI models, and services that are not owned or controlled by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect personal information from you or process data transmitted through the Platform. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

Google User Data & Gmail Read-Only Access

When you connect your Gmail account, DeepCortex accesses Gmail data via Google’s OAuth 2.0 framework and the Gmail API. We only request the gmail.readonly scope, which allows us to view (but not modify) your Gmail messages and settings. We use Gmail data to: (i) detect incoming or existing emails that trigger user-defined workflows; (ii) extract message metadata or content fields (e.g., sender, subject, date, key text) required to execute automations; and (iii) display relevant email data inside your workspace. We never use Gmail data to send, delete, or draft emails; sell or share Gmail data with third parties; or use Gmail data for advertising or training AI models. Gmail-derived data (metadata and parsed content) is stored on Amazon Web Services (AWS) with encryption in transit (TLS 1.2+) and at rest (AES-256). OAuth tokens are encrypted, stored with least-privilege access, and never stored in plain text. We adhere to the Google API Services User Data Policy, including the Limited Use policy. Gmail data is used only to provide or improve DeepCortex’s user-facing features. Gmail data is processed and stored on AWS (United States). We do not transfer Gmail data to other subprocessors without necessity or user consent. You may revoke Gmail access at any time via your Google Account settings at https://myaccount.google.com/permissions.

Data Deletion & Revocation (Google OAuth / Gmail)

If you disconnect Gmail or delete your DeepCortex account, we will permanently delete Gmail-related data from our systems within 7 days. Parsed Gmail data kept for operations or debugging is retained only as long as necessary and typically no longer than 30 days. After revocation (via Google Account Permissions), we stop all new Gmail data collection immediately. Deletion scope includes stored message metadata, parsed content used in automations, and OAuth tokens. You can request confirmation of deletion by emailing privacy@deepcortex.com. This section applies specifically to data obtained through Google OAuth and the Gmail API and should be read together with Sections 3 and 8 of this Privacy Policy.

8. Analytics Tools / Cookies

DeepCortex uses the following analytics tools on the Website and Platform:

• Mixpanel. We collect personal information such as your email address and your user activity through the use of Mixpanel. Mixpanel’s ability to use and share personal information is governed by the Mixpanel Terms of Use, available here, and the Mixpanel Privacy Policy, available here. You can opt-out of Mixpanel’s services by clicking here.
• Logging and Diagnostics. We use logging and diagnostics tools, such as Axiom, to collect technical information, event logs, error reports, identifiers, device/browser data, IP addresses, and usage/performance data in order to monitor, secure, debug, maintain, and improve the Services.

We use log files. We use such personal information to analyze trends, administer the Website and Platform, track user movement, and gather demographic information.

We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

9. Specific Provisions Applicable Under California Privacy Law

California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain personal information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@deepcortex.com. Please note that we are only required to respond to one request per customer each year.

10. Contact Us

For any questions, concerns, or to exercise your privacy rights, please contact us at: privacy@deepcortex.com.

Data controller: DeepCortex Ltd.